Summary of Fees

1. CORE SERVICE FEES

The following fees may apply as described in the applicable SOW and/or invoice(s):

• Administrative Fee (Admin): A recurring administrative fee may apply per active seat or as otherwise set forth in the SOW. This fee covers VA Works administrative support, compliance coordination, AI-assisted oversight and real-time monitoring systems.
• Payroll Recovery Fee: A fee may apply to recover payroll-related costs/adjustments, as set forth in the SOW and/or invoice.
• Setup Fee: $1,200 (one-time).
• Laptop Fee: $750 (per laptop/workstation replacement fee for loss or negligence-based damage).
• Global Transfer Fee: 6% (as applicable to international/global transfers or cross-border payment processing).

All one-time setup-related fees are non-refundable unless otherwise expressly stated in the applicable SOW.

2. MONTHLY SERVICE FEES (MSF)

The Monthly Service Fee constitutes the primary recurring charge for the provision of remote teams and operational support.

• Service Tiers: Fees are calculated based on the number of dedicated personnel, their specialized skill level (e.g., Mortgage Processor, Real Estate Virtual Assistant, Home Services Coordinator), and the total hours committed.
• Inclusions: The MSF includes the base compensation for remote personnel, local compliance management, payroll administration, and continuous upskilling through the VA Works LMS.
• Calculation: Unless otherwise specified in an SOW, the MSF is billed in advance on a monthly basis.

3. TECHNOLOGY AND OVERHEAD FEE

VA Works provides a proprietary AI-assisted oversight framework. A monthly Technology Fee per active seat may be applied for access to:

• Real-Time Monitoring: Continuous screen monitoring and productivity tracking.
• AI Oversight: Automated performance analysis and quality assurance (QA) flagging.
• Platform Access: Full access to the VA Works operating system for real-time talent performance tracking and reporting.

4. OVERTIME AND HOLIDAY RATES

• Standard Hours: Services are performed during the time zones specified in the SOW (typically aligned with the Client's local U.S. time zone).
• Overtime: Any hours worked in excess of forty (40) hours per week per person must be pre-approved by the Client and will be billed at 1.5x the effective hourly rate.
• Holiday Pay: Work performed on designated VA Works company holidays or Client-requested local holidays will be subject to a holiday premium rate as defined in the SOW.

5. PAYMENT TERMS

• Compensation and Fee Structure Non-Disclosure: Team members are strictly prohibited from discussing compensation or fee structures directly with Clients, as outlined in the Non-Circumvention and Communication Protocol Policy.
• Invoicing: Invoices are issued monthly.
• Currency: All fees are quoted and payable in United States Dollars (USD).
• Due Date: Payments are due within five (5) business days of the invoice date unless otherwise specified.
• Payment Methods: Client shall maintain a valid payment method on file (ACH, Wire Transfer, or Credit Card). Credit card transactions may be subject to a processing fee of 3%.

6. LATE PAYMENTS AND PENALTIES

• Interest: Late payments shall accrue interest at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
• Suspension of Service: VA Works reserves the right to suspend access to the operating system and pause remote team services if any invoice remains unpaid for more than ten (10) calendar days past the due date.

7. ANNUAL ADJUSTMENTS

VA Works reserves the right to adjust the Monthly Service Fees annually to account for inflation, changes in local labor laws, or mandatory cost-of-living adjustments (COLA) in the jurisdictions where remote teams are located. VA Works will provide the Client with at least thirty (30) days' written notice prior to any fee adjustment taking effect.

8. TAXES

All fees are exclusive of any applicable sales, use, value-added, or other taxes. Client is responsible for all taxes associated with the purchase of services, excluding taxes based on VA Works' net income.

9. TERMINATION AND FINAL BILLING

Upon termination of an SOW or the MSA:

• Client remains liable for all fees incurred through the effective date of termination.
• If a "Buy-Out" clause for remote personnel is exercised (where permitted), the fee shall be calculated as specified in the Master Services Agreement.
• No pro-rated refunds are provided for the final month of service unless the termination is for cause by the Client due to an uncured material breach by VA Works.

10. CANDIDATE ENGAGEMENT & CIRCUMVENTION FEES

In alignment with the Master Service Agreement, any direct or indirect engagement of a candidate introduced by VA Works outside of the VA Works process shall constitute a circumvention event.

In such cases, the Client agrees to pay a placement or circumvention fee equal to the greater of:

• (a) the standard placement fee defined in the applicable Statement of Work (SOW); or
• (b) three (3) times the applicable Setup Fee per candidate.

This fee applies regardless of whether the candidate is engaged as an employee, contractor, consultant, or through any third party, and applies for a period of twelve (12) months following the candidate's introduction.