VA Works — Delivering What Works, Every Day.
How VA Works — The Process

From Role Definition
To Go-Live

VA Works guides you through a structured process to define the role, select the right team member, prepare them for your operation, and support the engagement after launch.

Step 1 of 6 · Phase 1 — Build

Discovery Call

Discover the Role

A focused conversation to understand your business, your bottlenecks, and the support you actually need.

What Happens

We learn your operation, tools, and goals, then translate them into a defined role with clear responsibilities and expected outcomes.

Your Role

Share your business context, pain points, and the outcomes you want from the role.

VA Works' Role

Listen, ask the right questions, and translate your needs into a structured role definition.

Result

A clear, documented role definition aligned to your business goals.

Who Does What

Responsibility Summary

You (the Client)

  • Share business context and define the role
  • Execute the MSA and submit the Job Request
  • Provide system access and training materials
  • Interview, select, and onboard your team member
  • Set expectations and give ongoing feedback

VA Works

  • Translate needs into a structured role definition
  • Stand up the engagement and allocate recruiting
  • Source, screen, and present qualified candidates
  • Provision equipment and secure access
  • Deliver orientation, training, and ongoing success management

Agreements, Setup & Billing

Commercial Milestones

Process Questions

Frequently Asked

Next Step

Ready to Build the Right Role?

Start Here

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